Important changes at The Center for Health & Wellbeing
We hope you and your loved ones are enjoying the holiday season. We appreciate all of you who have become part of the CHWB family over the past nearly 24 years. Many of you have been loyal patients for a long time, while others have joined us more recently. Thank you for your patronage!
After the operational difficulties of the pandemic years, and because of recent changes with insurance billing, we have had to make some difficult business decisions. As of the end of the year (December 31, 2022), Dr. Gray and the other providers will no longer be providing care under Janette J. Gray, M.D., Inc., and our 3rd floor office will be closed. Janette J. Gray, M.D., Inc. will cease operations as an ongoing medical practice.
Janette Gray, M.D., Dr. Brian Trainor, N.D., and Leslie Karr, N.P. will become out-of-network, employed providers for SDBotoxPB, Inc. which will operate under the name of The Center for Health & Wellbeing in the same location starting on January 1, 2023. The IV Department being operated by Melissa LeBlanc, R.N. will also be transitioning to SDBotoxPB, Inc. dba The Center for Health & Wellbeing at the same time. A few other providers may elect to continue to practice here independently, and we will provide those updates as soon as they are available. All operations will be on the 2nd floor of the building. All providers will offer ongoing care out-of-network, which means you will need to pay for care when it is rendered, and we will give you the documentation needed to submit to your insurance company to file a claim for reimbursement for covered services. You may also be able use your FSA or HSA accounts for these medical visits.
The last day to see CHWB providers in-network, and for us to bill your insurance company directly, is December 30, 2022. Some of the benefits of continuing with us in this new capacity include a smaller practice with more personalized care, more rapid responses to inquiries, and less confusion about billing and charges since we will not be bogged down by the insurance model.
If this option doesn’t work for you, and you want to continue your care with a network provider, we suggest you reach out to your insurance company directly (either through their website or at the phone number on your insurance card). To obtain your medical records for your time as a patient at CHWB, you have a couple of options:
- Complete and mail the enclosed medical records request to: The Center for Health & Wellbeing, 3636 Fifth Avenue, Suite 300, San Diego, CA 92103 Attn: Medical Records
- Complete and fax the medical records request to: 619-794-0260 by December 31st.
- Send a request through the current CHWB patient portal by December 31st.
We will do our best to respond to patient inquiries about how to reach providers who will no longer be working with CHWB. We ask for your patience as we move through this transition and are committed to helping each of you by providing as much information and support as possible.
We greatly appreciate you being a part of the CHWB family, whether you joined recently or were a long-time member. We hope to continue seeing you in 2023. We wish you and your loved ones Happy Holidays this year and good health in the months and years to come.
Janette Gray, M.D.