Our Office FAQ
Location
Hillcrest
3636 5th Avenue Suite 300
San Diego, CA 92103
Driving directions
Parking
Parking for our Hillcrest Office is located behind our building and can be accessed from 4th Avenue just South of Pennsylvania Avenue. There is a $1.00 per hour rate for patients parking in the lot during their appointments.
Disabled parking spaces are available on Fifth Avenue directly in front of our office.
Phone/Fax
619-814-5500
619-794-0260 fax
Hours of Operation
Hillcrest
Monday -Thursday: 8:30am to 5pm
Friday: 8:30am to 3pm
Saturday: 9am to 2pm
Patient appointments for some services may be scheduled outside of our regular business hours.
Message Link
619-814-0800
To hear your confidential lab results and other important messages, please call our automated message link system at 619-814-0800. Please allow a minimum of five business days for lab results.
Please note: Do not expect a voicemail message regarding lab results if you have been asked to follow up with an appointment to review your results.
The system will ask you to enter your patient ID number followed by the pound sign. This patient ID number is confidential and will be assigned to you at your office visit.
Office Policies and Procedures
Patient Information
Please keep your personal and billing information current. Notify our receptionist if you have had a change in name, address, phone number, or insurance.
Appointments Cancellation Policy
We emphasize the importance of new patients arriving to their appointment 15 minutes early and we reserve the right to charge $45 for appointments not cancelled without a 24-hour notice.
Reservation Policy for Massage Appointments
A credit card is required at the time of scheduling to reserve and guarantee a massage appointment. We emphasize the importance of arriving to your appointment a few minutes early. Guests arriving late to their appointments forfeit a portion of their scheduled service. We thank you for your understanding.
Refund & Credit Policies
No cash refunds without a receipt.
No cash refunds on items or on any items that have been opened.
No cash refunds after 30 days.
Credit refunds with a receipt on purchases 30-90 days old.
No refunds or credits on purchases over 90 days old.
Gift Certificates are non-refundable and must be used for their intended purpose.
Return Check or Credit Card Policy
There is a $25 charge for returned checks or declined credit cards.
Lost or Stolen Items
The Center for Health & Wellbeing is not responsible for lost or stolen items. In the event that your leave a personal item here, we will make every effort to find it and return it to you.
Emergencies & Urgent Care Information
Life Threatening Emergencies: Dial 911
For medical situations outside office hours a physician may be paged by calling our
answering service at (619) 223-5737.
If you have an urgent medical problem during business hours
Please call our office at (858) 454-9771 and we will either schedule a same day appointment with you or have a nurse triage your call. If we cannot see you in our office the same day, we may refer you to an urgent care facility.
Medical Group Information
All Patients may go to any Urgent Care facility listed in your provider directory; or call the toll free number on the back of your insurance card for more information.
Prescription Refills
Please contact your pharmacy directly and have them fax your refill request to our office at (858) 454-9785. Please allow 48 hours for routine refills to be processed. Plan ahead. A prescription refill is not an emergency. New prescriptions and certain medications require prior authorization and may not be covered by your insurance. Please allow 7-10 days for insurance companies to verify coverage. We cannot guarantee insurance coverage for your medications.
Labs
Your insurance dictates where you must go for lab work. Please ask our staff for specific locations. Allow up to 7 business days for results including pap smears and blood tests. Our office will follow-up with you in regards to your results.
We cannot guarantee insurance coverage for lab-work
X-rays, CT scans, MRIs, and Mammograms
Your insurance dictates where you must go for x-ray. Please ask our clinic staff for specific locations. Please allow up to 7 business days for results.
Referrals to Specialists
HMO Patients should allow 7-10 business days for routine referrals to be authorized. In most cases patients will receive a letter in the mail or our office will contact you by phone. PPO patients may usually make specialist appointments directly. For referral details and limitations, patients should contact their insurance company directly.
Answers to Commonly asked Questions
How do I access medical care if your office is closed?
If you have a medical emergency that is life threatening, dial 911 immediately. If the matter is urgent, and after office hours, please call our answering service at (619) 223-5737 to page the provider on call.
Is your office wheel chair accessible?
Yes, handicapped parking and access are available at both our office locations.
I don’t have insurance. Can I still be seen at your office?
Yes, we welcome all patients. Consultation rates are reasonable and affordable. Our clinic places a strong emphasis on preventive health care. Please ask a receptionist for details.
Does my insurance cover your alternative and complementary services?
There is a good chance it does, but because each patient’s insurance benefits vary, you will need to call the toll free number for member services on your insurance card to verify your benefits. Our office can help you with this process.
